OUR APPROVED COLLISION REPAIR FACILITY
Unfortunately, accidents happen. And, should your vehicle be damaged in a collision, we want to ensure that you have access to our approved collision repair facility that meets our rigid standards for workmanship, integrity, safety and fulfils your expectation of exceptional service. All of our repairs use genuine parts procured through the authorised dealer network. These are backed by the manufacturer vehicle warranty. In addition, we require that all our approved repairer staff undergo extensive training in the proper use of repair equipment and factory approved repair information, ElsaPro. These measures ensure that your vehicle will be repaired to the same stringent criteria that guided its original manufacture and returned to you in the same condition as the day it left the production line. Protect your investment and entrust your vehicle to our approved collision repair centre here at West Lynn Painters and Panelbeaters.
WHEN WILL MY CAR BE READY?
A quality repair job involves many steps. And though our estimators are among the industry’s finest, certain types of damage become apparent only after the vehicle has been dissembled. In some cases, we may need to revise your vehicle’s completion date. We know how important your vehicle is to you. We pledge to keep you informed all along the way – and we promise to return your vehicle to you as quickly as possible.
THE REPAIR PROCESS
Drop off your car
Prepare estimate and submit to insurance company
Insurance authorisation and/or owner authorisation
Parts ordered electronically
Parts order received and checked
Vehicle scheduled for repairs with expected completion date given
Vehicle dismantled and re-inspected
Supplementary damage report written and authorised if required
Additional parts ordered if required
Vehicle undergoes structural and body repairs
New parts are trail fitted and checked
Corrosion protection re-applied. This will be done after painting depending on type of job and before refitting
All panel work completed and quality check takes place
Customer updated
Vehicle prepped, primed and sanded
Vehicle masked and taped
Vehicle chemically cleaned and tracked
Refinish occurs in clean temperature controlled spray booth
Quality check takes place
Re-assembly takes place and any sublet work carried out
Vehicle detailing test drive and quality check
Confirmed delivery date given
Happy customer